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SMS-Warning-v1

We are currently experiencing an SMS outage

On August 20th, 2020, our SMS provider suspended Leafly from sending text messages due to a cannabis-related content violation. We have reached partial resolution, and are working towards a solution to restore missing functionality:

Resolved:

We’ve been able to restore transactional one-way messages to customers placing orders. Customers will be notified when their order is ready for pickup, when their delivery is out, when it has arrived, and when any order is cancelled.

Still Outstanding:

We have disabled order chat functionality. Two-directional text messages to customers placing orders are no longer available. You can find more information here.

All promotional marketing text messages to consumers are currently unavailable. We’ve compiled more information for retailers looking to reach our audience.

 

Updates:

August 21, 2020, 2:45 PM PT

All unavailable functionality has been flagged in Biz for customers, and additional information has been provided at help.leafly.com with work arounds until service can be restored.

 

August 20, 2020, 9:49 PM PT

Our SMS provider has restored partial service, now allowing limited transactional SMS to customers and drivers related to pickup and delivery orders. Currently all other SMS functionality is still unavailable, including two-way chat functionality, and promotional updates.

 

August 20, 2020, 6:30 PM PT

While we continue work to resolution, we have temporarily removed the "notify customer via SMS" checkbox from the order details page. 

 

August 20, 2020, 4:11 PM PT

We are working on transitioning all order related texts into emails. In the meantime, customers will continue to get the order confirmation emails that link to a page allowing them to track their order.

We have disabled the "SMS Updates to Followers" feature, until text updates are restored.

Chat functionality to pickup and delivery customers and drivers is currently unavailable. In lieu of chat, we recommend calling customers directly if you need any additional information on an order.

 

August 20, 2020, 2:47 PM PT

We communicated the text outage via messaging inside of the Biz Platform, letting clients know that SMS was unavailable.

August 20, 2020, 12:15 PM PT

Leafly was notified by our SMS provider that our account was being suspended for cannabis-related content.